For them who are wondering what am I going to write about, under such a weird title, I am writing about DABBAWALA. Dabbawalas , a group of people who are employed only to deliver the dabbas in one of the most busiest cities of India, MUMBAI .They were in the news all time but I came to know more about them,only when I had an interaction with Dabbawalas, at the first session of Jagriti Yatra, 2012.
In a TED talk I have been to, the Dabbawala started his talk with the line saying, we are a group of committed people who practice and preach that 'Work is worship'. Most companies today say that. Hardly, we can find anybody practicing it.May be that is the reason we find so many switching their jobs too often. The most surprising fact is, till date, none of the Dabbawalas had ever left the job due to any reason like, in sufficient paychecks, work pressure etc. There is no retirement for them, no age bar.They could work till their body can co ordinate properly.
Dabbawala collects the Dabba or the box,in the morning from the residence of the employee, hands it over to him before the lunch time, in any case. By hook or by crook, the box reaches the employee before lunch. In Mumbai, people cannot carry their own boxes, as they have to travel by the local trains which are heavily crowded.Pragmatically, they cannot carry their own boxes.That is the reason Dabbawalas come into picture.
Started in and around 1880, Dabbawalas served the Britons also.Every year, we see hundreds of companies applying for being certified by Six Sigma.Dabbawalas is the only concept which has been certified by Six Sigma without applying for it ,with an error rate of 1 in 16 Million deliveries.Most of the Dabbawalas are not well educated. They are probably done with 10th grade.
My previous article, which says technology is our best friend does not imply here.They have achieved everything without integrating technology into their system. They follow the traditional old way of marking scheme.They have found a unique marking method, using which they coordinate the entire process of picking the dabba, delivering it to the office, picking it again and delivering it home.
Our dear Indian government does not recognize anything indigenous.As a result, Dabbawalas were recognized in India, only after Prince Charles personally came and waited to meet them at Church Gate, Mumbai.They were in news, all over after that.
This day where every department including software engineers strike for their demands to get approved, Dabbawalas is one of the few organizations where there is no strike record till date.Only once, they did not work, as they went to support the Anna Hazare Movement.Also, there is no legal department for the organization, and they claim that they do not want to have one.
Dabbawalas follow ethical values in business, unlike the corporate world which preaches but never practices.There are so many unending facts about their work culture, sincerity, management principles.
